Last Updated at 2018-02-02 18:24:44 PCT
Although our standard for quality is uncompromising, there have been rare incidents when our warehouse team has made a mistake on an order. If you happen to receive an incorrect item from us, don't worry - we'll take care of it quickly and hassle-free!
All you need to do is click here to go to firstname.lastname@example.org. After you enter your email address and order number, you can select which item(s) were incorrect, as if you were going to return them. In the box that says "Select a Return Reason", choose "Wrong Item Received." Simply follow the instructions on the screen and select whether you'd like a refund or a replacement.
As soon as we receive your email and verify the error, we will issue an immediate priority replacement shipment with the correct item. If applicable, we'll also email you a prepaid return shipping label so you can send the incorrect item back to us for free.