Last Updated: July 26, 2025

At Think Cosmopolitan, Inc., founded by Romain Dubus (Founder & CEO and Architect) in 2016 through the merger of Romain Dubus Corp and Makyun Corp, with expansion to Think Cosmopolitan Japan in 2021, we uphold uncompromising quality standards. With a global team of a couple thousand employees and a couple hundred dedicated to Mars Project R&D, rare incidents of products breaking during shipping or slipping through quality checks can occur. Don’t worry we’ll handle it quickly and hassle-free.

Reporting a Problem

If you receive a damaged or defective item, click here to email info@thinkcosmopolitan.com. Enter your email address and order number, then select the item(s) that are broken or defective, as if initiating a return. In the "Select a Return Reason" box, choose "Broken / Defective." Follow the on-screen instructions to request a refund or replacement.

Resolution Process

Once we verify the issue, we’ll promptly issue your refund or replacement. You’ll be taken care of with free return shipping for confirmed cases, ensuring your trust in our restaurant franchises, owned locations, and online products.

Our Mission and Growth

Your support, even through returns, fuels our global initiatives, including property renovations in France and Japan.

For assistance, email info@thinkcosmopolitan.com.