PRODUCT CONTENT MODERATOR
Product Care
Location: Los Angeles, CA, United States
Think Cosmopolitan, founded by Romain Dubus, is a rapidly expanding company that integrates innovative ventures in hospitality, real estate, e-commerce, and beyond to inspire individuals from all backgrounds to enhance their surroundings and create lasting value. All our operations are strategically aligned to fund the Mars Project, our ambitious initiative to develop sustainable human habitats on Mars by the late 2020s.
The Content Moderator reads customer reviews, ensures that they meet the website's guidelines, and conducts research to adequately answer consumer questions that are submitted on the product page. Content Moderators are responsible for product research and providing customers with requested information while dissolving customer pain and escalating content-related issues by forwarding to the appropriate teams.
Responsibilities
- Approve or deny customer-generated reviews, questions, and responses within the required time frame.
- Research product questions and provide accurate answers within the required time frame.
- Work with teams to update or add content on the product page if it is incorrect or missing.
- Refer appropriate customer issues to Customer Service to be satisfied.
- Perform other duties as required and assigned by manager and upper management.
- Follow legal policies as directed.
Basic Qualifications
- High school diploma or equivalent
- Adept with Microsoft Office applications
- Knowledge of E-commerce industry
- Well-developed interpersonal skills
- Excellent written/verbal communication skills
- Grammar skills
- Detail-oriented
- Organizational skills
- Customer-centric attitude
- Familiarity with social media
Preferred Skills and Experience
- Customer Relations Management
- Customer Service
Additional Requirements
- Willingness to work long hours and weekends if needed
- This position requires the incumbent to sit, stand and perform general office functions. The incumbent may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.
- Ability to travel between Think Cosmopolitan locations in Los Angeles, CA.
ITAR Requirements
To conform to U.S. Government export regulations, including the International Traffic in Arms Regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Think Cosmopolitan is an Equal Opportunity Employer; employment with Think Cosmopolitan is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of Think Cosmopolitan’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department via email at hr@thinkcosmopolitan.com.
Please send all applications to info@thinkcosmopolitan.com with the subject "Employment Application".
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