Last Updated: July 27, 2025
Although our standard for quality is uncompromising, there have been rare incidents when our warehouse team has made a mistake on an order.
If you happen to receive an incorrect item from us, don't worry - we'll take care of it quickly and hassle-free!
All you need to do is email us at info@thinkcosmopolitan.com. After you provide your order number, you can select which item(s) were incorrect. In the message, indicate "Wrong Item Received." Simply follow the instructions we provide and select whether you'd like a refund or a replacement.
As soon as we receive your email and verify the error, we will issue an immediate priority replacement shipment with the correct item. If applicable, we'll also email you a prepaid return shipping label so you can send the incorrect item back to us for free.
Our Mission and Growth
As part of the larger Think Cosmopolitan family, our operations contribute to funding the Mars Project—developing human habitats on Mars by the late 2020s.